Operations Updates
Important updates that may temporarily affect our operations, shipping, or customer support.
Last updated: May 22, 2026
Current update: We will be closed May 22-25 for Memorial Day Weekend. All operations will resume when we reopen on May 26th.
Memorial Day Weekend Closure — May 22–25
- What’s happening: The shop will be temporarily closed for Memorial Day Weekend.
- Who may be affected: All customers (online orders, showroom visits, installations, and customer support).
- What to expect: Orders placed during this time will be processed after we reopen. The showroom will be closed and no installations will take place.
- What we’re doing: We’ll resume all operations and continue processing orders as quickly as possible starting May 26.
Need help planning your setup? Book a Rack Chat Consultation →
We appreciate your patience and support during the holiday weekend!
Temporary Closure — March 26–30
- What’s happening: The shop will be temporarily closed while our owner is out getting married.
- Who may be affected: All customers (online orders, showroom visits, and installations).
- What to expect: Orders placed during this time will be processed after we reopen. The showroom will be closed and no installations will take place.
- What we’re doing: We’ll resume all operations and process orders as quickly as possible starting March 31.
We appreciate your support—this is a big life moment for our small business, and we’ll be back and rolling again on March 31.
Weather Impact — Shipping Delays in Select Regions
- What’s happening: Severe weather is impacting carrier transit times in some areas.
- Who may be affected: Orders shipping to or through impacted regions.
- What to expect: Delivery may be delayed by 1–3 business days.
- What we’re doing: We’re monitoring carrier updates and moving orders as quickly as possible.
Tip: If your tracking link hasn’t updated recently, it’s usually still moving through the carrier network.
Weather Impact — Shop Service Availability
- What’s happening: Severe weather is limiting staff availability.
- Who may be affected: Customers contacting support by phone, email, or in shop visits.
- What to expect: Response times may be slower than normal.
- What we’re doing: We’re prioritizing urgent requests and responding as quickly as possible.
Tip: Don't eat yellow snow
FAQ
Will my order still ship?
Orders placed between March 27–30 will be processed and shipped when we reopen on March 31.
Can I visit the showroom or schedule an install?
No—during the closure, the showroom will be closed and installations will not be available.
Where can I check my order status?
Use your order confirmation email and tracking link. If you need help, contact support with your order number.
How often is this page updated?
We update this page as soon as we have new information from our team or carriers.
