Shipping & Returns

Shipping:

In-stock items ship the same or next business day. 

Freight/LTL Shipments: Read Here

Orders over $199 ship for free. Some items may have an additional oversized fee. 

Sorry, we are unable to ship to Alaska, Hawaii, or to APO/FPO/PO Boxes.

To edit or cancel your order, reply to your order confirmation email with the requested edits. Please keep in mind that once an order has been submitted, we do everything we can to get it out the door the same day. This means we may not be able to make edits prior to the order shipping.

Damage:

We package shipments to help minimize the possibility of damages, but unfortunately, with e-commerce, this can happen, and we will do everything possible to get this resolved asap!

Please note: The box might be in poor condition, but the contents are typically fine. Please make a thorough inspection before reaching out.

If damage is found, please help the process by performing the following:

1. Take pictures of the shipping carton, the damaged item(s), and the tracking label
2. Make note of the part number on the box/package of the damaged product
3. Email pictures and part number to info@therackshop.com. Please include your order number
Keep all shipping cartons, as the carrier may need to perform an inspection. The product may need to be returned, if so, a prepaid return label will be provided.

In most cases, we can have a replacement part or parts shipped out within 1-2 business days.

Return Policy:

Before you return, is there anything we can do to help with your order? Email: hello@therackshop.com / 512-351-9849

No? Well, bummer, but not a problem...returns are pretty easy.

You have 30-days to ship back the items you don't want with a 0% restocking fee.

Freight items subject to specific return policies. Read Here for more information.

If the issue was our fault, don't sweat it. We will send you a prepaid return label for the order. Keep in mind that we cannot control delays or the time in transit of your shipment.

The Details:

  • 30-day return window from the date of delivery
  • Items must be in new condition; including product packaging
  • Refunds are returned to the original form of payment after product inspection
  • Shipping charges are non-refundable
  • Return shipping and proper packaging is the responsibility of the returner
  • Email us at hello@therackshop.com for a Return Authorization (RA) and return address

Assembled and/or installed items are not eligible for return.

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